We totally get it, sometimes plans change. Here’s how cancellations work at Veli:
Before Dispatch
You can cancel your order within 12 hours of placing it, as long as it hasn’t been dispatched. To cancel, email us at support@velijewels.com or message us on WhatsApp with your order ID.
After Dispatch
Once the order is shipped, we unfortunately won’t be able to cancel it. However, if you’ve received a wrong or damaged item, our Returns & Exchange Policy will have you covered.
COD Order Refusal
The Return parcel amount will be given in Veli Credit Point or the return amount will be transferred into your bank account.